In Metropolitan France, Belgium, Luxembourg, the Netherlands, Germany, Switzerland, the United Kingdom, Portugal, Spain and Italy.

We do not currently deliver elsewhere because we do not yet have a low carbon footprint solution over long distances.

In France and Monaco the deadlines are as follows:

Mondial Relay at collection point, 3 to 5 days.
Colissimo at home, 2 to 3 days.
Chronopost , delivery within 24 hours from Monday to Thursday for all orders placed the day before 12 p.m.
Pick up in store: 8, rue Martel, Paris 10th. Option offered when choosing delivery method.
You will be able to pick up your order within 4 to 5 days after your order is created. You will receive an email indicating that your order is ready for pick-up. Then, you have 10 days to pick up your order from Tuesday to Saturday from 11:00 a.m. to 7:00 p.m. After this period, your order will be refunded. This period does not apply to pre-ordered parts.

↳ Delivery in Metropolitan France:
€4.00 at Mondial Relay Point
€8.00 by Colissimo to your home
15€ by Chronopost
Free delivery in Click&Collect (pick up in store) at 8, rue Martel, Paris 10th
Delivery is free from 250€ (delivery to Mondial Relay point)

↳ Delivery to Belgium, Luxembourg, the Netherlands: €8 by Colissimo
↳ Delivery to Portugal, Spain, Italy, Germany, Switzerland and the United Kingdom: €12 by Colissimo

We do not currently ship anywhere else as we do not yet have a low carbon footprint solution for long distances.

Our prices are displayed inclusive of all taxes (TTC) for orders to countries within the European Union.

For orders to countries outside the European Union (including Switzerland, the UK, or Norway), prices are shown excluding tax. However, these orders are subject to possible taxes and customs fees in the destination country. These costs and related formalities are the responsibility of the customer/recipient. They are payable to the carrier upon delivery.

Once your order has been delivered, we accept and offer exchanges for unworn clothing for 14 days.

↳ For all orders placed from France and the European Union , go to this page : enter your email and order number, choose the exchange option and then the product for which you wish to exchange your item.

We will send you a Mondial Relay label to print and stick on your package to return your items to us. Once we have received and checked them, we will ship your exchange order!

↳ For orders delivered to Switzerland or the United Kingdom , contact us directly at [email protected] .

If you are in Paris, you can also do an exchange at Patine Studio at 8, rue Martel 75010 Paris, from Tuesday to Saturday from 11 a.m. to 7 p.m.

🛍 For items purchased at Galeries Lafayette, exchanges and returns are only possible at Galeries Lafayette.

Cooper jewelry, caps, mugs, and coffee cannot be returned or exchanged due to one-size-fits-all reasons.

For hygiene reasons, you must keep your underwear on when trying on clothes (especially the Body).

If you have any doubts before ordering, write to us at [email protected] , we will respond quickly and efficiently.

Once your order has been delivered, we accept returns of unworn clothing in perfect original condition for 14 days.

We will refund you as soon as we receive your unworn item with its tags. Initial delivery charges are not refunded.

In the event of a refund, for a return from France, €5 of return costs will be deducted from the amount to be refunded.
For returns from the rest of the EU, a €6 contribution to return costs will be deducted from the amount to be refunded.

↳ For all orders placed from France and the European Union, go to this page : enter your email and your order number, choose refund and we will send you a Mondial Relay label to print and stick on your package to return your items to us.

↳ For orders delivered to Switzerland or the United Kingdom, contact us at [email protected] .

If you are in Paris, you can also return your item to Studio Patine at 8 rue Martel, 75010 Paris, Tuesday to Saturday, 11 a.m. to 7 p.m. (except for archived items). In this case, no amount will be withheld from your refund.
All items in the archives are neither returned nor exchanged (at the Studio nor online).

Cooper jewelry, caps, beanies, mugs, and coffee cannot be returned or exchanged for hygiene reasons.

For hygiene reasons, you must keep your underwear on when trying on clothes (especially for the Body)

When an item is on pre-order, we will tell you the pre-order duration and delivery date on the product page.

We do not separate the shipping of orders , if you have another item of clothing that is not on pre-order in your basket and you are in a hurry we advise you to place a 2nd order.

If despite our advice the size is not right, no problem, within 14 days of receiving your order you can exchange it for free (we plan to have a small additional stock) or return your item. For a return from France, €5 participation in return costs will be retained from the amount to be refunded.
For a return from the rest of the EU, €6 of return costs will be deducted from the amount to be refunded.

The only discounts available at this time are:

- Free delivery in France from 250€ (delivery to Mondial Relay Point). The reduction is applied automatically.

- GOODPACK20: -20% on your t-shirts from 3 Willie® from the Willie® Pack collection purchased, the reduction is not automatic, you must enter the code GOODPACK20 in the "Gift card or promo code " box.